General Return Policy

  • Request Process: All returns or exchanges must be requested through your online account. Returns received without an approved request will not be accepted.
  • New Condition Requirement: Products must be in new condition, including packaging. Used or installed items are not eligible for return.

Customized Items

  • No Returns or Exchanges: Customized products are not eligible for return or exchange.

Special Order Items

  • Non-Cancellable and Non-Returnable: Special order items cannot be cancelled or returned once the order is processed.
  • Notification of Delays: We will contact you if a special order item has a longer than normal turnaround time.

Condition of Items

  • New Condition: Items must be returned in new condition.
  • Ineligible Returns: Used or installed products will not be accepted. We will contact you if an item is ineligible for return.

Return Timeframes and Fees

  • Within 15 Days: Full refund for original product cost.
  • 16-30 Days: 15% restocking fee.
  • 31+ Days: No returns accepted.

Free Shipping Orders

  • Deduction of Costs: Refunds for free shipping orders will have shipping costs and restocking fees deducted.

Return/Exchange Shipping Costs

  • Customer Responsibility: Customers cover return shipping costs unless the return is due to our error.
  • Exchanges Over $249: Customers pay for original shipping, but we cover the shipping of replacements back to you.

Example Refund Calculation

  • Product Cost: $250
  • Shipping Charge: $20 (initially free to customer)
  • Restocking Fee: $37.50 (15% of $250)
  • Refund Amount: $192.50

Starting a Return

  1. Log In: Use the email associated with your order to log into your online account.
  2. Submit Request: Click the “Return” button and select the reason for return.
  3. Shipping Instructions: We will issue a return label or provide the return address. Ensure items are safely packed.

Inspection and Refund Process

  • Refund Issuance: Once the item is received and inspected, we will issue a refund to the original payment method.
  • Shipping Cost Deduction: For free shipping orders, the original shipping cost will be deducted from the refund.

Shipping Damages

Standard Items

  • Report Damages: Contact us at tedmart868@gmail.com within 15 days of arrival.
  • Provide Evidence: We may request pictures of the damaged item and packaging.
  • Retain Packaging: Keep all packaging material and damaged goods in original condition until the claim is completed.

Freight Items

  • Inspect on Delivery: Open and inspect the item before the carrier leaves. Record damages on the driver’s bill of lading.
  • Contact Within 24 Hours: Inform JD Customs of damages within 24 hours.

Incorrect Description / Wrong Items

  • Exchange or Send Missing Items: We will exchange incorrect items or send missing pieces if possible.
  • Definition of “Not as Described”: Significant specification or appearance differences from the product listing.

If you have any questions, please contact us at tedmart868@gmail.com