FAQs

We are open from 9:00am to 5:00pm EST Monday through Friday. Our customer support is available from Monday to Friday.

No, we do not allow customer pick-ups at this time.

You can contact us via Instagram pages, Facebook page and Emails

All TED carbon products are made to order unless otherwise stated on the item listing. Your estimated order shipping time can be anywhere from 10-22 business days and can vary depending on your order size and availability, products ordered, and difficulty of custom options requested. We have a very reliable system in place to keep track of all orders, which helps us guarantee your order will never get lost or overlooked. We ship orders out in the order they are received unless there are other parts that are delayed, in which we will contact you to let you know.

A business day would be a normal day in which we are open (Monday through Friday). Weekends and holidays are not a business day since we are closed on those days.

Yes, please see our Return Policies page for details.

We ship worldwide to most countries. In order to verify shipping is available to your country, add an item to your cart and proceed to checkout. Once you are prompted to enter your shipping address, available shipping options will be shown. If there are no shipping options available, we do not ship to your country. If you think this is a mistake, please email your full address to tedmart868@.com or your contact us via Instagram and we will get in touch with you as soon as possible.

As we have listed above, we ship worldwide to most countries and all shipping is calculated at checkout. Our shipping calculations are very accurate and if there are any differences, we will reach out to let you know. Please do not email in asking for a shipping quote as we will just tell you the same thing, all shipping is calculated at checkout.

We offer shipping to alternate addresses for existing customers or verified customers only. Unlike other online retailers, we do not strictly ship to billing addresses as long as you are able to verify your transaction. A list of options on how do to so will be e-mailed after ordering, or you can contact us prior to ordering.

The first step is to make sure you’ve entered the correct information. If the code does not work, please verify the items in your cart are eligible for the code you’re using. If your code still does not work, please contact us at +94750340236 or email us at sales@tedmartl.com, and someone will happily apply the discount to your order, permitting it’s a valid, unexpired code.

That’s ok – it happens to us too. Just click the ‘Forgot Password?’ link on any login screen and follow the steps to reset your password.

Sometimes you’ll receive emails from us related to our rewards program which advertise new ways that we’ve designed to help you earn points. If you’d prefer to not receive those types of emails anymore, just click the “Unsubscribe” button when you receive your next email.

Currently we are unable to offer loyalty rewards points on gift cards

We accept Visa, MasterCard, American Express, Discover, PayPal,Wise

If your questions cannot be answered by the FAQ above, you can contact us for help. We have multiple ways of communication available. Our most recommended method is through email (tedmart868@gmail.com) or through the site chat box. You can also contact us through phone (+94750340236) and Our Instagram or Facebook pages. You can also click here for our “Contact Us” page.